TERMS AND CONDITIONS
Agreement between, you, the user, and VetEasy.com
Welcome to VetEasy.com. The www.veteasy.com website (the "Site") is comprised of various web pages operated by VetEasy, LLC ("VetEasy"), a New York limited liability company. The Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of the Site (the “Services”) is governed by these Terms and constitutes your agreement to the Terms. Please read these terms carefully, and keep a copy of them for your reference. If you do not agree to the terms and conditions of use for the Services as set forth in these Terms, you may not use the Services. Throughout these Terms, VetEasy may be referred to as “we” “our” or “us.” For the purposes of these Terms, unless otherwise noted, all references to VetEasy include www.veteasy.com and VetEasy, LLC.
VetEasy reserves the right to revise the Terms in the future. You agree to review these Terms each time you use the Services so that you are aware of any modifications made to these Terms. By continuing to access or use the Services after we post such changes, you agree to the updated Terms, as modified.
Services Offer by VetEasy
VetEasy and the Services offered are designed to offer a means to enable you to obtain in-person, telephonic and video consultations and treatments for the routine care of your domestic pet (collectively an “Appointment”) by facilitating a connection between you and nearby licensed veterinarians, veterinary technicians and assistants (collectively a “Professional”) through the use of the Site. For the avoidance of doubt, the capitalized word “Services” as used in these Terms refers only to our Site related content and does not refer to the telephonic and in-person consultations and treatment that users receive for their pets from the Professionals.
You agree not to rely on a Professional or the Site or Services for the prevention, diagnosis, prognosis, treatment of any disease, illness or condition of any animal and acknowledge that if your pet requires immediate medical attention that you should and will promptly take your pet to your nearest emergency veterinary facility. You agree that no veterinary relationship, whether express or implied, is established in connected with the Site or Services. Any information provided through the Site or Services should be reviewed by your primary veterinarian to determine applicability to your pet’s particular situation and should not be construed or considered as medical advice, medical recommendations or veterinary care.
The information and views provided by the Professional through the Site and Services (including, but not limited to, website material, text, e-mail, phone support, or video chat) are those of the individual Professional that you are obtaining information from and not necessarily the views of VetEasy, its members, managers, employees, agents, advertisers or affiliates. VetEasy makes no claim, promise, or guarantee about the accuracy or completeness of any information provided through the Site or Services. All information obtained directly or indirectly from the Site or Services is provided at your own risk. By agreeing to these Terms, you hereby acknowledge the limitations of providing information relating to a dog that has not had an in-person physical examination and hereby assume all risk related thereto. You should never disregard medical advice by any veterinarian(s) that previously examined your pet or delay in expeditiously seeking medical care for your pet because of information provided to you by a Professional or that is otherwise provided through the Site or Services.
You agree that you will make any changes to the care of your animal, including changes in medication, whether over-the-counter or prescription or otherwise, without fully communicating or meeting with the veterinarian or professional who previously provided those recommendations.
No Reliance on the Words "Professional"
VetEasy uses reasonable efforts to verify that every Professional providing information through the Service or has obtained a degree from an American Veterinary Medical Association ("AVMA") accredited college or school of veterinary medicine (D.V.M. or V.M.D.). While VetEasy aims to admit doctors of veterinary medicine of good-quality to provide information, the level of knowledge and experience of each Professional is not guaranteed by VetEasy and you should consult your primary veterinarian(s) about all information obtained from a Professional, this Site or through the Service. You agree VetEasy will not be liable for any loss or damage (actual, contingent, consequential, direct, indirect, incidental, economic, noneconomic, liquidated, unliquidated, special, exemplary or otherwise) caused, in whole or in part, by your use or reliance on any information or content obtained from the Professional or through the Site or Service.
Use of the Services
To use the Site and schedule an Appointment, you may need to register an account. When signing up, you are obligated to provide us with certain information, such as your name, address, date of birth, credit card information and the medical history of your pet. Upon successful completion of the sign up process, we will provide you with a personal account, accessible for you with a password of your choice.
When you use the Site you are communicating with us electronically. You agree that all agreements, notices, disclosures and other communications to VetEasy or our affiliates or that any Professional provides to you electronically satisfy any legal requirement that such communications be in writing. You agree to provide VetEasy with, and maintain in your account profile, your current and full address, c-mail(s), phone number(s) and any other pertinent contact information.
You have to be 18 years of age or older and reside in a jurisdiction in which we offer the Services. If you reside in a jurisdiction that restricts the use of the Site because of age, or restricts the ability to enter into contracts such as this one due to age, you must abide by such age limits and you must not use the Site. You represent that you are of legal age to enter into a binding contract. VetEasy does not knowingly collect, either online or offline, personal information from persons under the age of thirteen.
The Site is designed to enable you to send a request for non-emergency veterinary care and consultations with a Professional. At the time of your request, VetEasy may ask you to identify your location.
The Site notifies a Professional who have contracted with VetEasy and that have engaged us to perform related services through the Site. The site enables you to select the type of services that you would like performed on your pet, based on information you provide during your selection. After your selection, the Site then notifies a Professional and ask whether he or she would to provide you with the requested services. In the event that a Professional agrees to provide you with the requested Services, VetEasy schedules those services and bills you on behalf of the Professional. VetEasy make no representation or warranty to you that any Professional or the Professional who agrees to perform the Services will be available to perform such Services as requested. VetEasy does not employ any Professional who may provide services through the VetEasy network.
FOR PURPOSES OF CLARIFICATION, VETEASY ONLY ACTS AS A TECHNOLOGY PLATFORM TO CONNECT YOU WITH PROFESSIONALS WHO MAY BE INTERESTED IN PROVIDING YOU WITH VETERINARY RELATED SERVICES. VETEASY IS NOT ENGAGED IN THE PRACTICE OF VETERINARY MEDICINE, DOES NOT PROVIDE VETERINARY SERVICES, AND IS NOT A VETERINARY CARE PROVIDER OR VETERINARY PROFESSIONAL. THE PROFESSIONAL WITH WHICH YOU ESTABLISH A CARE OR TREATMENT RELATIONSHIP IS SOLELY RESPONSIBLE FOR PROVIDING YOU WITH ANY VETERINARY RELATED CARE.
Your Account and Use of the Services
If you use the Site and Services, you represent and warrant that the information you provide us is accurate and complete and you acknowledge that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity, unless required under law. You acknowledge that VetEasy is not responsible for third party access to your account that results from theft or misappropriation of your account. By accessing the Site and using the Services, you agree that: (i) You will only use the Services for your sole, personal use and you will not resell them to a third party; (ii) You will not copy or distribute the Services, including recording, in whole or in part, any conversation or video chat with a Professional, or use the Services for any purpose in violation of local, state, federal or international laws; (iii) You will not use the Site or Services as a means to distribute advertising or other unsolicited material to any third party; (iv) You will not impersonate another person or entity; (v) You will not post material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person or entity, or be defamatory, libelous or slanderous, or engage in trade defamation, as determined by us in our sole discretion; (vi) You will not try to harm the Services or impair the proper operation of the network in any way whatsoever; and (vii) You will provide us with whatever proof of identity we may request. VetEasy and any of its affiliates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Confidentiality & Medical Records
Unless indicated otherwise, communications via the Site or Services is not confidential or privileged and will not be the subject of any associated confidences or privileges. You agree that all communications (text, e-mail, video chat, phone support) may be recorded and reviewed for training and quality control purposes. If necessary, you hereby consent, on your behalf, to the VetEasy obtaining your pet’s medical records from the person(s) you indicate as your primary veterinarian(s) and, in addition, to VetEasy, or a Professional providing your pet’s information to such primary veterinarian relating to your usage of the Site and Services. You authorize copies or summaries of the medical records and images pertaining to your pet to be released to VetEasy by e-mail. You hereby consent to the our storage of your pet’s medical records so they may be reviewed by a Professional or to for anyone to speak with or distributed them to a emergency or specialty referral hospitals at your request in the event that your pet might need emergency care at a time when your primary veterinarian(s) might not available to care for your pet. You recognize that VetEasy makes no claim of ownership in these records and you are responsible for keeping and maintaining your records in conjunction with the Professional.
Visiting the Site or sending emails to VetEasy constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
You also agree to receive electronic marketing materials, special offers, and other communications from VetEasy and our affiliates.
Fees, Payment, Cancellation & Refund Policy
You are charged only when you actually use the Services by scheduling an Appointment with a Professional. The rates that apply for and Appointment can be found on our Site or will be indicated to you in advance of receiving the Services, whenever possible. Each Professional grants VetEasy the right to charge for his or her timer and services, but your payment to them includes a portion that is retained by VetEasy for general administrative purposes in connection with the Services. Services scheduled and/or purchased from or through the Site or otherwise, are provided by professionals, including licensed veterinarians and technicians, as well as support staff who have contracted VetEasy, LLC to collect payment on their behalf. By scheduling an Appointment through VetEasy via the Site or otherwise, you agree to pay VetEasy any and all frees indicated for the services that has been scheduled. Payments will be charged at the time of scheduling or at the time of service as indicated or directed and you are responsible for the timely payment of all fees. Unless stated otherwise under these Terms, any payment made is non-refundable. FURTHERMORE, VETEASY REQUIRES AT LEAST 24 HOUR ADVANCED NOTICE OF CANCELLATION. You will be charged the full amount of the fee indicated for the Appointment scheduled if you cancel an appointment within 24 hours of its scheduled time, even if no services are provided. However, you may cancel an appointment without charge if it is cancelled within ten (10) minutes of being scheduled through the Site or otherwise. MISSED APPOINTMENTS ARE NOT REFUNDABLE. In the unusual event we are unable to provide our services to you because of our availability, a CREDIT or a REFUND WILL BE PROVIDED. Credits or refunds will not be provided to customers who are unsatisfied with the services.
In the event that the professional providing services is unable to perform the services, in its entirety, or any portion thereof, due to circumstances out of the professional’s control (for example, without limitation, the pet is aggressive, uncooperative, rowdy, uncontrollable), you will receive a credit or refund of the full amount of the services scheduled, less a medical assessment fee of one hundred and seventy dollars ($175.00). You acknowledge that you must be physical present at the Appointment and may be asked to present identification prior to your pet receiving any services. Furthermore, VetEasy or the Professional may deny or refuse to provide the services at any time for any reason, which shall be deemed valid.
In the event that you misrepresent yourself, or the condition of your pet, in any way, including, but not limited to, the pet’s age, medical history, physical condition, or temperament, by providing information that is not accurate (as determined by a Professional) at the time of the Appointment, or the Professional unable to find appropriate space in your designated appointment location to conduct the Appointment, or you are under the influence of drugs or alcohol at the time of the Appointment, or you are unable to control your pet, you will be charged for the full amount of the Appointment scheduled but no services will be provided;provided, however, for an additional charge of one hundred dollars ($175.00), you may reschedule the Appointment for a time that is at least twenty four (24) hours after the scheduled time of the original Appointment so long as the condition, whether affecting you or your pet, has been resolved, as determined by the Professional.
Upon your acceptance of these terms and submission of your purchase, you hereby agree that VetEasy has the right to automatically charge your credit card (or other payment method) for the applicable fees or charges, plus any applicable taxes that VetEasy is required to collect, and you authorize VetEasy to do so.
In the event that you elect to change the Appointment scheduled and/or purchased from VeteEasy prior to the date of the Appointment and the services provided, VetEasy may, in its sole discretion, use your stored credit card information to charge you for the additional Appointment provided, or to provide a credit to you for services that are not provided, as the case may be, and you authorize VetEasy to do so. In the case of an applicable credit, such credit will be given to you approximately five (5) business days after you have notified VetEasy of the respective change in the services to be provided, subject to the policies of the respective credit card companies, which may extend this time period and which you acknowleged that VetEasy has no control over. You acknowledge that it is your responsibility to ensure that payment in advance for a scheduled Appointment purchased on the Site, and to ensure that your credit cards or other payment instruments accepted by VetEasy continue to be valid and sufficient for such purposes.
VetEasy does not process any insurance claims, nor will the the Professional(s) process claims on your behalf. Although the Appointment may or may not be covered by your insurance, it is solely up to you to contact your pet insurance plan, determine whether coverage applies and submit a claim. You are responsible for the full fee regardless of whether you later are able to receive reimbursement from your pet insurance carrier for part or all of the cost.
In the event that you schedule an Appointment less than eight (8) hours before the services are provided, through the Site or otherwise (each, an “ASAP Appointment”), you agree that VetEasy may charge and you agree to pay VetEasy an additional fee of fifty dollars ($50.00) for the expedited provision of services (the “ASAP Fee”). In the event that VetEasy is not able to provide the selected services within eight (8) hours of your creation of an ASAP Appointment, the ASAP Fee will be refunded.
A chargeback, reversal or dispute (collectively “Chargebacks”) is typically caused when a cardholder disputes a charge that appears on their statement. A Chargeback may result in the reversal of a transaction, with the amount charged back to VetEasy. Chargebacks include: (i) customer disputes, (ii) unauthorized or improperly authorized transactions, (iii) transactions that do not comply with network rules or these Terms and Conditions or are allegedly unlawful or suspicious, or (iv) any reversals for any reason by the payment card network, the designated bank, or the cardholder’s card issuing financial institution. In the event that you attempt to, create or file a Chargeback with your credit card company for an Appointment and services which you purchased through the Site or VetEasy, you explicitly grant VetEasy the right to provide a copy of these Terms and Conditions to your credit or debit card issuing bank and furthermore, you grant VetEasy to charge your credit or debit card for the costs, including fines, interest and penalties, invoiced and charged to VetEasy by its credit card payment processor for such Chargebacks; provided that the reason for the issuance of the Chargeback is not a stolen or fraudulently obtained credit or debit card.
Assumptions of Risk and Release
You hereby acknowledge that any Services and the services provided by a Professional must be conducted in a clean environment. You hereby agree to ensure upon each Appointment that the Professional has access to a clean, open and stable area to conduct the Appointment. If necessary, the Professional may require access to such location facilities as a sink or bathroom, which you agree to provide.
You also acknowledge and recognize that there are certain inherent risks associated with the services provided by Professional(s), including physical damage to you, your home or the location of the Appointment and you assume full responsibility for personal injury to yourself and (if applicable) family members, and your home or the location of the Appointment and further release and discharge VetEasy from any liability, including monetary liability or damages, for injury, loss or damage arising out of or from an Appointment, whether caused by the fault of yourself, your family, your pet, VetEasy, a Professional or other third parties.
Furthermore, VetEasy does not currently provide services for specialty or registered or licensed “service” animals or specialty companion animals (collectively “Service Animals”). If you schedule an Appointment for a Service Animal, you do so entirely at your own risk.
Links to Third Party Sites / Third Party Services
The Site may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of VetEasy and VetEasy is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. VetEasy is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by VetEasy of the site or any association with its operators.
Certain services made available via the Site are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.veteasy.com domain, you hereby acknowledge and consent that VetEasy may share such information and data with any third party with whom VetEasy has a contractual relationship to provide the requested product, service or functionality on behalf of www.veteasy.com users and customers.
No Unlawful or Prohibited Use / Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of VetEasy or its suppliers or affiliates and is protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. VetEasy alone (and its licensors, where applicable) shall own all right, title and interest, including all intellectual property rights, in and to the Services and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Services. Any copy, modification, revision, enhancement, adaptation, translation, or derivative work of or created from the Services shall be owned solely and exclusively by VetEasy, and/or, as applicable, our third-party vendors, as shall any and all patent rights, copyrights, trade secret rights, trademark rights, and all other proprietary rights, worldwide therein and thereto, and you hereby assign to VetEasy any and all of your rights, title or interests in the Services or any modification to or derivative work of the Services. You shall not remove or authorize or permit any third party to remove any proprietary rights legend from the Services.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit, including without limitation, perpetuating a denial of service attack or crawler, any of the content, in whole or in part, found on the Site. VetEasy content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of VetEasy and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of VetEasy or our licensors except as expressly authorized by these Terms.
These Terms and your use of the Services do not constitute a sale and does not convey to you any rights of ownership in or related to the Services, or any intellectual property rights owned by VetEasy. The materials on the Services are copyrighted by us and/or other applicable rights holders. You may download and reprint a single copy of the materials from the Services for your own personal, noncommercial use only, provided that you keep intact all credits and copyright and other proprietary notices. Any other use of the materials is strictly prohibited without our prior written permission and the permission of the applicable rights holder(s).
Use of User-Provided Content
VetEasy may, in our sole discretion, permit you to post or submit content and other materials through the Services (collectively, “User-Provided Content”). You grant us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly perform or display such User-Provided Content, in whole or in part, in any manner or medium (whether now known or hereafter developed), for any purpose that we choose. Also, you grant us, and anyone authorized by us, the right to identify you as the author of any User-Provided Content submitted by you. You will not receive any compensation of any kind for the use of any User-Provided Content submitted by you.
You acknowledge that VetEays acts as a passive conduit for the distribution of the User-Provided Content and is not responsible or liable to you or to any third party for the content or accuracy of the User-Provided Content. You understand that we have no obligation to monitor any areas of the Services through which users can post User-Provided Content. However, we reserve the right at all times, in our sole discretion, to screen User-Provided Content and to edit, move, delete, and/or refuse to accept any User-Provided Content that in our judgment violates these Terms or is otherwise unacceptable or inappropriate, whether for legal or other reasons.
You represent and warrant that any User-Provided Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or publicity rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the right to grant the license described above.
You agree to indemnify and hold harmless VetEasy, its affiliates, and each of its and their respective directors, officers, managers, employees, shareholders, agents, representatives, licensors, successors and assigns from and against any and all losses, expenses, damages and costs, including reasonable attorneys’ fees, that arise out of any User-Provided Content posted or transmitted through the Site, or otherwise, by you or by others using your account.
Copyright Policy; DMCA Notice Procedures & Reporting Alleged Copyright Infringements
If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Service, please notify us at our designated DMCA e-mail address at email@example.com. For your complaint to be valid under the DMCA, you must provide the following information in writing to the Designated DMCA Agent listed below:
i) An electronic or physical signature of a person authorized to act on behalf of the copyright owner;
ii) Identification of the copyrighted work that you claim has been infringed;
iii) Identification of the material that is claimed to be infringing and where it is located on the Service;
iv) Information reasonably sufficient to permit for VetEasy to contact you, such as your address, telephone number, and e-mail address;
v) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and
vi) A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner.
The Service is controlled, operated and administered by VetEasy from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the VetEasy Content accessed through www.veteasy.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless VetEasy, its directors, officers, managers, employees, shareholders, agents, representatives, licensors, successors and assigns for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or Services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. VetEasy reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with VetEasy in asserting any available defenses.
YOU AND VETEASY AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association (the “AAA”), located in New York City, New York. In any such AAA arbitration, the parties and AAA must comply with the following rules: (i) arbitration will be conducted by telephone, on-line and/or be solely based on written submissions, the specific manner will be chosen by the party initiating the arbitration; (ii) arbitration will not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; (iii) arbitrator may award injunctive or declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim; and (iv) any judgment on the award rendered by the arbitrator shall be final may be entered in any court of competent jurisdiction.
The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the arbitrator. All costs for the arbitrator shall be split equally between the parties. The parties agree to arbitrate all disputes and claims in regards to these Terms or any disputes arising as a result of these Terms, whether directly or indirectly, including Tort claims that are a result of these Terms. The parties agree that the AAA Rules governs the interpretation and enforcement of this provision. This arbitration provision shall survive the termination of these Terms.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Employer agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. COMPANY NAME AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
THE SITE PROVIDES INFORMATION ABOUT HEALTH ISSUES DESIGNED TO HELP USERS MAKE BETTER DECISIONS FOR THEIR PETS. ANY SUCH INFORMATION SHALL NOT BE CONSTRUED AS VETERINARY CARE OR THE PRACTICE OF VETERINARY MEDICINE. YOU, AS THE USER OF THE SITE, ASSUME FULL RISK AND RESPONSIBILITY FOR ANY AND ALL USE OF THE SITE, INCLUDING THE INFORMATION PRESENTED THEREON. THE SITE IS INTENDED TO BE A GENERAL INFORMATION RESOURCE ONLY AND DOES NOT CONSTITUTE VETERINARY CARE OR ADVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL VETERINARY CARE OR TREATMENT. YOU ARE RESPONSIBLE FOR SEEKING PROFESSIONAL CARE IF YOU HAVE ANY QUESTIONS ABOUT YOUR PET'S HEALTH CONDITION.
YOU ARE SOLELY RESPONSIBLE FOR ANY DECISIONS CONCERNING YOUR PET. YOU SHOULD REVIEW ANY INFORMATION YOU OBTAIN FROM THIS SERVICE WITH YOUR PRIMARY VETERINARIAN. VETEASY AND/OR ITS SUPPLIERS AND PROFESSIONALS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED INFORMATION CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED INFORMATION ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. VETEASY AND/OR ITS SUPPLIERS AND PROFESSIONALS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED INFORMATION, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
THE SERVICES ARE IS DESIGNED TO OFFER A MEANS TO ENABLE YOU TO OBTAIN IN-PERSON, TELEPHONIC AND VIDEO CONSULTATIONS AND TREATMENTS FOR THE ROUTINE CARE OF YOUR PET BY FACILITATING A CONNECTION BETWEEN YOU AND NEARBY PROFESSIONALS. NOTHING CONTAINED IN THE SERVICES IS OR SHOULD BE CONSIDERED, OR USED AS A SUBSTITUTE FOR, VETERINARY PRACTICE, DIAGNOSIS OR TREATMENT. THE SERVICES PROVIDED ON THE SITE ARE HERE TO HELP CONNECT YOU TO NEARBY PROFESSIONAL ONLY. ANY INFORMATION CONTAINED IN THE SERVICES SHOULD NOT BE RELIED UPON AS THE BASIS OF ANY VETERINARY-CARE DECISION. THE SERVICES DO NOT CONSTITUTE THE PRACTICE OF VETERINARY MEDICINE, CARE ADVICE, DIAGNOSIS OR TREATMENT.
NEVER DISREGARD, AVOID OR DELAY IN OBTAINING VETERINARY ADVICE FROM YOUR PRIMARY VETERINARIAN OR OTHER QUALIFIED VETERINARY CARE PROVIDER BECAUSE OF SOMETHING YOU HAVE READ THROUGH OUR SITE OR SERVICES. IF YOU HAVE OR SUSPECT THAT YOUR PET HAS A MEDICAL PROBLEM OR CONDITION, YOU MAY USE THIS SITE TO TRY TO CONTACT A NEARBY QUALIFIED PROFESSIONAL. HOWEVER, IF YOUR PET IS EXPERIENCING A MEDICAL EMERGENCY, PLEASE SEEK EMERGENCY HELP.
WE DO NOT CONTROL, SUPPLY, ENDORSE, WARRANT OR GUARANTEE ANY INFORMATION, PRODUCTS, SERVICES OR MERCHANDISE SUPPLIED OR DIRECTED BY ANY PROFESSIONAL THAT YOU MAY CONNECT WITH VIA THE SERVICES.
WE ALSO DO NOT WARRANT OR GUARANTEE THAT FILES THAT MAY BE AVAILABLE FOR DOWNLOADING THROUGH THE SERVICES OR THE SITE ITSELF WILL BE FREE OF INFECTIONS OR VIRUSES, WORMS, TROJAN HORSES OR OTHER CODE THAT CONTAINS CONTAMINATING OR DESTRUCTIVE PROPERTIES.
Termination / Access Restriction
VetEasy reserves the right, in its sole discretion, to terminate your access to the Site and the related Services or any portion thereof at any time, without notice. You may terminate your account at any time by written notice via e-mail to firstname.lastname@example.org. Terminations may take several days to become effective at which time your account will be closed and you will no longer enjoy access to your former account.
Changes to Terms
VetEasy reserves the right, in its sole discretion, to change the Terms under which www.veteasy.com is offered. The most current version of the Terms will supersede all previous versions. We encourage you to periodically review the Terms to stay informed of our updates.
To the maximum extent permitted by law, this agreement is governed by the laws of the State of New York and, unless otherwise provided in this Agreement, including, without limitation, the Arbitration provisions, you hereby consent to the exclusive jurisdiction and venue of courts in New York, county of New York, in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and VetEasy as a result of this agreement or use of the Site. VetEasy’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of VetEasy’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by VetEasy with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between you, the user, and VetEasy with respect to the Site and the Services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and VetEasy with respect to the Site and Services. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
VetEasy welcomes your questions or comments regarding the Terms.
Effective as of March 1, 2016