PRIVACY POLICY
 

VetEasy, LLC (“VetEasy,” “us,” or “we”), is committed to protecting your private information and respecting the privacy of our users and their use of the Site (the “Services”) provided through our website, www.veteasy.com (the “Site”), and VetEasy. This privacy policy (“Privacy Policy”) applies to the Site and our Services is intended to help you understand what information we collect, the purposes for which we collect it, how it is protected, used, disclosed and stored. For the purposes of this Privacy Policy, unless otherwise noted, all references to VetEasy include the Site and VetEasy. The Site allows you to connect with independent practitioners, including licensed veterinarians and veterinary technicians, to obtain services. By using the Site, you consent to the data practices described in this Privacy Policy.

By visiting the Site or accessing the Services provided by or through VetEasy, or by registering with us or providing us with information in relation to services, or scheduling an Appointment, you accept the practices and policies outlined in this Privacy Policy and consent to our use of your information as outlined within. If you are registering an account or using the Services on behalf of an individual or entity other than yourself, you represent that you are authorized by such individual or entity to accept this Privacy Policy on such individual's or entity's behalf.

Your use of the Site and Services are also subject to our Terms and Conditions, which are available at: www.veteasy.com/terms

If you have questions or concerns regarding this statement, please contact us at support@veteasy.com.

Collection of your Personal Information & Non-Personal Information
In order to use the Services provided through VetEasy or the Site or schedule an Appointment, you will be required to register an account. During registration and after, VetEasy may collect personally identifiable information or “personal information” to operate the Site and deliver the services you have requested. Personal information may include: your name, email address, telephone number, billing address, physical address, and pet health care records, history and data. If you make a purchase and/or book an Appointment, we collect billing and credit card information, including credit or debit card number. This information is used to complete the purchase transaction. Your credit card information is used for billing purposes only. If we have trouble processing your registration, we will use this information to contact you.

We may also collect anonymous demographic information, which is not unique to you, such as your age, gender, zip code and any other information concerning your pet. We may gather additional personal or non-personal information in the future consistent with this Privacy Policy.

If you communicate with us in any manner, for example, e-mail or telephone, any information provided in such communication may be collected as personal information.

In addition to the personal information that we collect directly from you, we may also collect certain personal information about you or your pet from or on behalf of the Professional(s) providing services through VetEasy. We may ask about your pet's information, medical records and past or primary veterinary providers. We use this information to enhance your experience with this Site by allowing veterinarians providing you services to to easily contact you or contact your pet's veterinary provider(s) to obtain medical records or additional information to enhance services on our Site. By using the Services or booking an Appointment, you acknowledge and agree that we may seek to obtain your pet's medical records from your primary or past veterinary provider, and you consent to such medical records being provided to us.

If you do not provide your authorization, now or in the future, or if you subsequently withdraw your authorization, you may not be able to use the Services provided through VetEasy.

Information about your computer hardware and software may be automatically collected by VetEasy. This information can include: your device, IP address, browser type, domain names, access times and referring website addresses. This information may be used for the operation of the Services, to maintain quality of the Services, and to provide general statistics regarding use of the Site and when used in such manner is considered “non-personal information.” Aggregated personal information is information that is derived from personal information that does not personally identify you or any other user of the Site is also considered non-personal information. Non-personal information does not personally identify you, therefore we may use and disclose non-personal information for any purpose.

We encourage you to review the privacy statements of websites you choose to link to from VetEasy so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on websites outside of the Site.

Use of your Personal Information
VetEasy collects and uses your personal information.

We may also collect precise information about your location with your consent.

Your personal information may be disclosed to our third-party service providers that provide services to VetEasy for ongoing business purposes, which may include e-mail delivery, data analysis, website hosting and IT related services. In addition, your personal information may be disclosed to provide any services requested through VetEasy or the Site or to a third party for such purposes credit card processing to bill you for goods and services, whether on behalf of VetEasy or third parties. These companies do not retain, share, store or use personally identifiable information for any other purposes. Your personal information and information regarding your pet, including medical history, will be provided to veterinary Professionals who are providing services through VetEasy in order to fulfill Appointments. Your personal information (name, phone number, address, email address) and your pet's information will be sent to emergency/specialty or general practice veterinarians, at your request, in the case that your pet needs to be seen in order to provide the veterinarian all possible/necessary information to better serve your pet.

Your personal information may also be disclosed in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or stock, including in connection with any bankruptcy or similar proceeding.

We may also use your personally identifiable information to inform you of other products or services available from VetEasy and its affiliates. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

 We do not sell, rent or lease our customer lists to third parties.

 We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e.g. e-mail, name, address, telephone number) is not transferred to the third party. We may share data with trusted partners to help perform anonymous statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to VetEasy, and they are required to maintain the confidentiality of your information.

We may keep track of the websites and pages our users visit within our Site, in order to determine what VetEasy services are the most popular. This data is used to deliver customized content and advertising within VetEasy to customers whose behavior indicates that they are interested in a particular subject area.

We will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on VetEasy or the site; (b) protect and defend the rights or property of VetEasy; and, (c) act under exigent circumstances to protect the personal safety of users of VetEasy, or the public.

Use of Cookies
The Site may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize VetEasy pages, or register with the VetEasy Site or use the Services, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to our Site, the information you previously provided can be retrieved, so you can easily use any Site features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our Services or websites you visit.

Security of your Personal Information
Your personal information, including the information regarding your pet, may be used to provide any services you request through VetEasy and/or the Site.

VetEasy secures your personal information from unauthorized access, use or disclosure. We seek to use reasonable physical, technical and administrative measures to protect all personal information under our control. Unfortunately, no data transmission over the Internet or data storage system is 100% secure, and therefore we cannot guarantee against all potential security breaches.

Controlling Your Personal Information

As a registered user of VetEasy or the Services offered, you may modify some of your personal information by logging in and accessing your account settings. Upon your request, we will use commercially reasonable efforts to delete your account and any information you have provided; however, it may be impossible to remove your account without some residual information being retained by us, and we may be required by law or our agreement with our service provider to retain certain information. If you would like to delete your personal information, you can contact us at: hello@veteasy.com

Children Under Thirteen
VetEasy does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use the Site and Services.

Marketing Opt-Out & Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information, including newsletters, marketing or promotional campaigns and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from use, you may opt-out of receiving any or all communications from VetEasy by changing your account settings or contacting us via email at: support@veteasy.com

Service-Related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Site or the Services are temporarily suspended for maintenance, we might send you an email. You will also receive an email report from your veterinarian or service provide after each correspondence, service or Appointment including a summary of the information that was provided.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Changes to this Statement
VetEasy will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this Privacy Policy to be informed of how we are protecting your information.

Jurisdiction
Any services provided by or through VetEasy are only provided in the United States. Accordingly, this Privacy Policy, and our collection, use, and disclosure of your personal information, or that of your pet, is governed by U.S. law. We do not represent or warrant that the Site or the Services, or any functionality or feature thereof, is appropriate or available for use in any particular jurisdiction. If you choose to access or use the Site or Services from outside the United States, you do so at your own risk, and are responsible for complying with all local laws, rules and regulations. By using the Site and submitting any personal information from outside the United States, you acknowledge that the Site and Services are subject to U.S. law and you consent to the transfer of your personal information to the United States, which may provide a different level of data security than the jurisdiction in which you are located.

Third Parties
This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including service providers, the manufacturer of your mobile device, and any other third party mobile application or website to which the Site may contain a link. We encourage you to review the privacy policies of each website and application you visit and use.

In addition, the Site may include advertising provided by third party advertising services providers. These providers and their partners may use cookies, beacons and other technologies in connection with targeting, serving and measuring the performance of their advertising, including for purposes of targeting advertisements based on a your browsing behavior.

Contact Information
VetEasy welcomes your questions or comments regarding this Privacy Policy. If you believe that we have not adhered to this statement, please contact us at: support@veteasy.com

 

Effective as of March 1, 2016